Business Lessons From Paul Herdsman, Co-founder And COO Of NICE Global

Paul Herdsman is the co-founder and chief operating officer of NICE Global, a company that deals with consumer software and online customer satisfaction. The company has headquarters in Montego Bay, Jamaica. They offer services in marketing, sales, customer support, and general business management operations. NICE Global has been operational since 2014.


Paul Herdsman was born in Jamaica, but by the time he was opening NICE Global offices there, he did not have experience or knowledge on how to run a business in Jamaica. Paul Herdsman’s passion and dedication to seeing the business perform well got him and his partners the desired results. Everything worked out as they would have wanted.


According to Paul Herdsman, NICE Global helps businesses manage their operations for maximum benefits. They offer services that help with customer retention, increasing revenue and lowering operating costs. There are three key elements in every business. If one of them does not work well, the business is likely to see serious growth challenges. Go To This Page for related information.


NICE Global is offering services which many people find rare these days. With automation taking over many operations in businesses, some have even gone to the extent of leaving their customer support desks to automation software. NICE Global does not agree with the practice. Paul Herdsman believes that talking to a real agent is the only way of getting the right customer satisfaction.


NICE Global offer customer support services where customer call and talk to human beings who are ready to listen to the issues they have.


Paul Herdsman is also active on social media such as Twitter, where he shares tips on some of the things businesses should do to keep their businesses running well. One of the important aspects is taking care of the employees. Workers need to be appreciated for the work they do in a business. They should receive the right compensation to motivate them to work hard.