Steve Ritchie, in a letter, rendered a formal apology to Papa John’s customers over a few racially insensitive attributes made by a one individual, who is in extremely close connection with the Papa John’s brand and company. These racially insensitive attributes by the said person are said to include a racial slur made in the course of a conference call and the placing of blame at the foot of the NFL for slipping Papa John’s sales for the football league’s inability to prevent football players from protesting the national anthem’s playing. Since Steve Ritchie currently occupies the position of Chief Executive Officer at the Papa John’s company, he graciously expressed his sincere apology to Papa John’s customers and empathized with them over any hurt feelings caused by the ascertainment of racially insensitive episodes. Steve Ritchie made no bones during his denouncement of these episodes that any Papa John’s employees who conduct themselves in a similar fashion will be met with intolerance.
In addition to making an apology, Steve Ritchie expressed a desire to regain the trust of Papa John’s customers. He plans to effect this by taking several actions. Steve Ritchie announced that auditors without any connections to the Papa John’s company will be hired shortly make inquiries into the company’s culture, diversity, and inclusiveness and the result of these inquires will be made known to the public. Steve Ritchie Papa John’s also announced that members of Papa John’s senior management team will see field action when they are dispatched to collect their employees and franchises’ thoughts and concerns on these matters so that everyone can find a way to put it behind them. In addition, promises to be transparent in this process to regain customers’ trust was made as well as a solicitation for accountable by Papa John’s customers along with the thanking of Papa John customers for their loyalty. See Papa John’s latest status on Twitter.